Refund policy

Returns and refunds for faulty products

If your DailySeasons purchase arrives damaged, is incorrect, or stops working, contact ancient111000@gmail.com with your order number or other proof of purchase and a description of the problem. Photos or a short video can help us resolve your request, when it is safe and practical to provide them.

We will review the issue and arrange the repair, replacement, or refund that applies to your purchase. DailySeasons covers reasonable return postage for faulty, damaged, or incorrectly supplied goods; contact us first to arrange the return method. Damage caused by misuse, accidents, or unauthorised alterations is not a product fault, but your rights concerning unrelated defects remain unaffected.

The 14-day change-of-mind period below does not limit your legal rights for faulty goods. Any additional warranty expressly included with a product is separate from those rights.

Standard returns

If your purchase is not right for you, follow these five steps.

1. Return eligibility

Tell us that you wish to cancel within 14 calendar days after delivery. For one order delivered in separate parts, this period starts when the last part arrives. You then have another 14 days to send the goods back. You may inspect an item as you would in a shop. Please return all included parts and use the original packaging where possible. A deduction for handling beyond what is needed to inspect the item may apply where permitted by law.

2. Starting a return

Email us or use our contact form, including your order number and the item you wish to return. We obtain the return address from the supplier after your request and send you the instructions. The destination may be outside your country. Please do not send parcels to our London correspondence address or an address printed on the delivery label.

You do not need approval to give a valid cancellation notice. A delay in supplying our return instructions will not reduce your legal rights. DailySeasons remains responsible for handling your return and refund.

3. Return postage

For change-of-mind returns, you pay the direct cost of return shipping and arrange your postage label. Keep proof of posting. We do not charge a restocking fee. You can contact us before ordering for information about the return destination and likely cost. Faulty, damaged, and incorrect items are handled under the section above.

4. Receiving your refund

Refunds go back to the payment method used for the order. For a cancellation return, we refund within 14 calendar days after receiving the goods or evidence that you sent them back, whichever happens first. Your bank or payment provider may need additional time to display the credit.

For cancellation of a whole order, we also refund the standard outward delivery charge. The extra cost of an optional delivery upgrade is not refundable unless required by law. Partial refunds reflect the amount actually paid for the returned item, including any allocated discount.

5. Exceptions

Any legally permitted change-of-mind exception, such as a genuinely personalised product, will be disclosed before purchase. A sale price does not remove your legal rights. For an exchange, contact us to arrange the return and a separate order for the replacement.

Contact

ancient111000@gmail.com
DailySeasons — BAISHUAK&SHOKAR LTD
Office 1986, 60 Tottenham Court Road, Fitzrovia, London W1T 2EW, United Kingdom.
Correspondence only; the return address is supplied after your request.

You may use this optional cancellation notice: “To BAISHUAK&SHOKAR LTD at the email or correspondence address above: I cancel my purchase of [goods], ordered on [date] and received on [date]. Order number: [number]. Name: [name]. Address: [address]. Date: [date].” Add a signature if sending it on paper. Any other clear cancellation statement is also accepted.